Frequently Asked Questions (FAQs)
Find answers to common questions about orders, shipping, returns, and our products.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Stripe, Apple Pay, Google Pay, and Amazon Pay, providing a secure and flexible checkout experience.
Can I modify or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible, and we will do our best to assist.
Will I receive an order confirmation?
Yes, once your order is placed, you will receive a confirmation email with your order details.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary depending on your location and shipping method, typically ranging from 2–5 business days (U.S.) and 5–12 business days (international).
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping times and fees will be calculated at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery at any time.
Returns & Exchanges
What is your return policy?
We accept returns within 7–14 days of delivery for eligible items. Products must be unused, in original condition, and in original packaging.
Are all items eligible for return?
For hygiene reasons, opened beauty products and worn or altered hair products cannot be returned. Final sale items are also non-returnable.
How do I request a return or exchange?
Please contact our support team with your order number and request details. We will provide instructions for the next steps.